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Winjob Details

Job Title
Lifecycle Lead

Industry
Any

Location
Chennai

Category
Production/ Service Engineering/ Manufacturing / Maintenance

Job Type
full time

Experience
8-12

Job description:

Providing end to end ownership and accountability for the Lifecycle services, including budget, contracts, service management and operational excellence

Leading a team of Hardware, Lifecycle and Delivery professionals delivering a great customer experience across the services

Working across the End User Services, Infrastructure and Applications teams to ensure effective lifecycle management so our IT tools and services are optimised for the business.

Currency of the desktop, software and application services

The transformation of the service including obtaining funding through compelling business cases

Risk and Compliance across the service

Delivering Continuous Service Improvement and world-class Customer Experience

Governing the upgrades and compatibility of devices to ensure seamless upgrades to the business and new functionality and capabilities are introduced effectively

Simplifying the environment so our technology is current and delivers a great customer experience

Key Stakeholders and Customers engagement to ensure these technologies meet customer needs.

Management of our technology partners effectively to ensure that our services are optimised and efficient

Delivering service improvements to these technologies to ensure they are simple and effective to use.